Privacy Policy
Last updated: November 3, 2026
About this policy
This policy explains what personal information ILMANE LLC, which runs the ILMANE online store from San Antonio, Texas ("we", "us"), collects, why we use it, who we share it with and the choices you have.
What we collect
• What you give us: your name, email, phone number, shipping and billing addresses, password (stored only in scrambled, hashed form), orders, reviews and the messages you send us. • Payment details: you enter them in Stripe’s secure form. We never see or store your full card number; we receive only the card brand, the last four digits and whether the payment went through. • What your device sends: your IP address, browser type and the pages you request, recorded in our server logs to keep the site secure and working.
How we use it
We use your information to process, ship and support your orders; to send order, shipping and account emails, including sign-in codes; to ask for a review after delivery; to prevent fraud and keep the site secure; and to meet tax, accounting and other legal duties. We do not send marketing emails, and we do not use your information for targeted advertising.
Who we share it with
We share only what each service needs to do its job: • Stripe, to process payments. • Shippo and the shipping carriers, to create labels and deliver your order. • Our email provider, to send order and account emails. • Our hosting and security providers, to run and protect the site. We do not sell your personal information or share it for advertising. We may disclose information when the law requires it, or to protect our rights, our customers or the public.
Cookies
We use only the cookies and browser storage the store needs to work, such as keeping you signed in and remembering your cart and language. We do not use analytics or advertising cookies. Our Cookie Policy lists them.
How long we keep it
We keep order and payment records for as long as tax and accounting laws require. We keep your account until you ask us to close it. Server logs are kept only for a short time for security.
How we protect it
Every page is sent over an encrypted (SSL) connection, passwords are stored only as hashes, and only the people who need customer data to run the store can see it. Staff sign in with a code sent by email. No system is perfectly secure, so we cannot guarantee absolute security.
Your choices and rights
You can ask us to show you, correct, export or delete your personal information, or to close your account, by emailing us. We will reply within 30 days, or sooner if the law where you live requires it. We may keep some records, such as orders, when the law requires us to. Depending on where you live, for example California, Texas or Canada, you may have more rights; we honor them as the law requires and will not treat you differently for using them.
Where your information is stored
Our service providers may store and process your information in the United States and other countries. If you shop from Canada, your information is transferred outside Canada.
Children
Our store is for adults. We do not knowingly collect information from children under 13. If you think a child has given us information, contact us and we will delete it.
Changes to this policy
If we change this policy, we post the new version on this page with a new date.
Contact
ILMANE LLC, San Antonio, Texas. Email us with any question about your personal information.
Privacy questions?
Email us about your personal information or to use any of your rights.